Information For Family And Friends

Visiting

We encourage family and friends to visit during visiting hours. For your safety and the safety of others, all visitors must be older than 18 years of age. The number of visitors per patient is limited to two (2) at a time. To be allowed on the unit, visitors must present their valid photo ID along with the patient identification number for the patient they wish to visit.

Visiting hours are as follows, or as ordered by a physician based on clinical indications for individualized care.

Adult Patient Visitation
4 East Unit: Wednesday, Saturday, & Sunday: 2:30 – 3:30 p.m.
4 West Unit: Wednesday, Saturday, & Sunday: 3:30 – 4:30 p.m.

Geriatric Patient Visitation
Tuesday, Thursday, Saturday, & Sunday: 4:30- 5:30 p.m.

Multi-Family Group

Family and friends are invited to meet with the social worker, treatment team and other mental health professionals to discuss psycho-educational topics, treatment, and ask questions.

Adult Multi-Family Group is offered:
4 East Unit: Wednesday: 1:30 – 2:30 p.m.
4 West Unit: Wednesday: 2:30 – 3:30 p.m.

Geriatric Multi-Family Group is offered:
Tuesday: 3:30- 4:30 p.m.
Thursday: 3:30- 4:30 p.m.

This group is a structured time and we ask for families who wish to attend to arrive on time and plan to remain in the group for the duration of the time.

If you write letters or receive mail, please make sure to use the following address:

Garland Behavioral Hospital
2300 Marie Curie Dr.
5th floor
Garland, TX 75042

Please make sure that all mail sent to you has a return address in case a letter arrives after your discharge.

Telephone Use

Your family and friends may call you during your hospital stay. Upon admission you will be given information that you can share with family and friends on how to be reached.

Family Involvement

Support from family and friends can be very important to a patients’ emotional well-being. Strong support systems have been clinically proven to improve mental health and relapse prevention.

We strongly encourage patient’s families to be involved in their family member’s care. Your social worker will contact your family to provide them with information about the unit, your treatment, and answer questions after you have signed an informed consent to allow us to speak to your family.

Concerns and Complaints

The staff at Garland Behavioral Hospital want all patients to receive the care and treatment they need in a respectful, safe, and caring environment. If you have concerns or complaints, feel free to let the unit staff know about your concerns so that they can assist you. If you require further assistance, the patient advocate is available and can be contacted at 469-609-5888.

Garland Behavioral Hospital encourages the public to contact Joint Commission for any hospital accreditation complaints relating to safety, delivery of care, or any issues that may be of concern.  Joint Commission can be contacted at 1-800-994-6610

It is the patient’s responsibility to report any sexual verbal/physical abuse, threats of sexual abuse, perceived or real from patients or staff.

Excellence is our standard.
Call 972-487-5309
Counselors at Garland Behavioral Hospital are available 24 hours a day, seven days per week to provide private and confidential assessments at no cost or obligation. Call 972-487-5309 to schedule an assessment for yourself or a family member.